Return policy

By placing an order with MatterBags, you agree to the following terms. This policy outlines our procedures for returns and refunds to ensure transparency and clarity for our customers.

A. 14-DAY RETURN ELIGIBILITY

  • Timeframe: You have 14 days from the delivery date to request a return.
  • Conditions: Items must be unworn, unused, with original tags and packaging, and in resalable condition.
  • Exceptions: Manufacturer Direct items are final sale and ineligible for returns.

B. HOW TO INITIATE A RETURN

  1. Contact Us: Email support@MatterBags.shop or call +1 510 717 6733 to request a return.
  2. Return Authorization: If approved, we will provide a return shipping label and instructions.
  3. Submission Requirements: Items sent without prior authorization will not be accepted.

C. DAMAGED, INCORRECT, OR DEFECTIVE ITEMS

  • Inspection: Review your order immediately upon delivery.
  • Reporting: Contact us within 48 hours if you receive a damaged, incorrect, or defective item (include photos for evaluation).
  • Resolution: We will arrange a replacement, refund, or repair based on the issue.

D. EXCHANGE POLICY

  • Eligibility: Exchanges are only offered for damaged, incorrect, defective items, or wrong sizes.
  • Process: Contact customer service at support@MatterBags.shop or +1 510 717 6733 to initiate an exchange.
  • Shipping: We may cover return shipping for approved exchanges.

E. NO RESTOCKING FEES

We do not charge restocking fees for eligible returns.

F. REFUND PROCESS

  1. Inspection: Upon receiving your return, we will inspect the item within 3–5 business days.
  2. Approval Notification: You will be notified via email of the refund decision.
  3. Processing: Approved refunds are issued to your original payment method. Allow 5–10 business days for your bank to process the transaction.

G. UNUSED DISCOUNT POLICY

Discounts not applied at checkout cannot be refunded or retroactively applied. Promotions must be used during purchase to qualify for savings.

H. CONTACT SUPPORT

For questions about returns or refunds, reach out to us:

  • Email: support@MatterBags.shop
  • Phone: +1 510 717 6733

Thank you for choosing MatterBags. We strive to ensure your satisfaction with every purchase.

Note: We reserve the right to update this policy. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.