Privacy policy

This Privacy Policy explains how we collect, use, and share your personal information when you visit or shop at MatterBags.shop (the "Site").

INFORMATION WE COLLECT

When you access the Site, we automatically gather:

  • Device Information: Web browser details, IP address, time zone, cookie data, and browsing activity (e.g., viewed pages, referring sites, interaction patterns). This is collected via:
    • Cookies: Data files with unique identifiers (learn more at www.allaboutcookies.org).
    • Log Files: Track actions, including IP address, browser type, and timestamps.
    • Web Beacons/Pixels: Record browsing behavior.
  • Order Information: When purchasing, we collect name, billing/shipping addresses, payment details, email, and phone number.

"Personal Information" includes both Device and Order Information.

HOW WE USE YOUR INFORMATION

Order Information is used to:

  • Fulfill orders (process payments, arrange shipping, provide confirmations).
  • Communicate with you about orders or account updates.
  • Screen for fraud and send targeted product information based on preferences.

Device Information helps us:

  • Improve site functionality and user experience.
  • Generate analytics on browsing patterns.
  • Evaluate marketing campaigns and screen for security risks (e.g., via IP address).

SHARING YOUR INFORMATION

We share Personal Information with third parties to:

  • Support order fulfillment (e.g., payment processors, shipping carriers).
  • Use analytics tools (e.g., Google Analytics; learn more here). Opt out here.
  • Comply with legal requirements (subpoenas, warrants) or protect our rights.

BEHAVIORAL ADVERTISING

We use your information for targeted ads. To opt out:

DO NOT TRACK SIGNALS

We do not alter data collection in response to Do Not Track signals from browsers.

YOUR RIGHTS

If you are a European resident, you may:

  • Access, correct, update, or delete your personal information.
  • Object to or restrict our processing of your data.
  • Request data portability.

Contact us to exercise these rights. Note that your information may be transferred outside the EU, including to the U.S. and Canada.

DATA RETENTION

We retain Order Information for record-keeping unless you request deletion. Device Information is kept for analytics and security purposes.

CHANGES TO THIS POLICY

We may update this policy to reflect operational or legal changes. Revisions will be posted on the Site.

MINORS

The Site is not intended for users under 18 years old.

CONTACT US

For privacy-related questions, contact us:

  • Email: Support@MatterBags.shop
  • Phone: +1 510 717 6733

By using the Site, you agree to the terms of this Privacy Policy.